Duo Mobile Management Tutorial
- averyariford
- Feb 5, 2024
- 2 min read
Updated: Feb 8, 2024
Duo Mobile: Adding Users to the DUO-MFA Group
Summary
Users must be added to the Duo_MFA security group within Azure AD to begin their enrollment process for Duo Mobile.
If a user receives an error like the one displayed below, it is because they do not have this access.
Troubleshooting
1) Sign in to portal.office.com with your administrator [Redacted] credentials.
2) Select the grid icon at the top left of the screen.
3) Select the Partner option.
4) Select Customers.
5) Select the appropriate client from the Customer List.
6) If your Customer List is empty or says that it has no customers, you lack the necessary access to the Partner Portal and cannot continue with this process.
Reach out to Team Lead and advise them to confirm that your account permissions are correct.
7) Select Azure Active Directory.
8) Proceed with the prompt to sign in with your administrator account.
9) Select Users from the Favorites bar on the left of the screen.
If no favorites bar is available, the Users segment can also be found by selecting All Services on the left of the screen.
Users will be under the Identity Category.
10) Search for the affected user’s name and select the highlighted text.
11) In the menu on the left-hand side, please select Groups.
12) Select Add Memberships.
13) Search for the word “Duo,” and Duo_MFA will appear within the group list.
14) Select this group, and the message displayed below will appear.
Adding a user to this group will typically only take less than a minute to replicate, but on rare occasions, the syncing process may take up to fifteen minutes.
If you are assisting a user who is receiving the error message displayed earlier from Outlook, instruct them to refresh their Outlook application or the webmail page they are attempting to sign in with.
After signing in again, they will be prompted to enroll in Duo Mobile.
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